What we do
For over 45 years PBI has managed the tennis operations at many of the top hotels, resorts and clubs around the world. The success of PBI as a tennis management company can be attributed to our focus on providing quality programs and professionals and an unrelenting passion for customer service. The business of tennis relies on the delivery of quality programs and personalized service. PBI separates itself from other tennis management companies and individuals in the tennis industry through our hiring, training and continuing education programs.
“I can categorically state, and without equivocation, that PBI is the best run tennis management company in the world. If you select PBI to run your tennis operation, you can be most confident that the tennis portion of the facility would be in very good hands. Because of their focus on customer service, treating people with honesty and integrity, doing what is right for their clients, hard work and dedication, PBI embodies all of the values that you would want in a corporate partner for a first class venture.”
- John Embree, CEO / Executive Director, USPTA (United States Professional Tennis Association)
Performance Improvement
PBI's goal is to improve the overall performance of the tennis operations of our partner locations. Not only are PBI professionals trained in customer service and tennis programming, they are trained in understanding and tracking financial performance. In addition, through the use of continuing education and our annual conference, PBI pros are able to share ideas for growth performance with their peers, and bring those ideas to our client's programs.
Tailored Solutions
PBI professionals are trained to become part of the management team of the resort or club. In this way we help ensure that the programs that are implemented are specifically tailored for each location.
A Global Network
Our global network of resorts and clubs opens up a world of tennis opportunities when you travel. Our network also allows us to address seasonal staffing requirements.
Highly Trained Staff and Guaranteed Quality
Each and every PBI professional goes through 450 hours of training. We have the most experienced professionals in the industry with over 25% of our staff working for the company for more 20 years. PBI guarantees the quality of its professionals. If a professional is unsuitable for the position, PBI will assign another professional.
Employment cost control
Because the professionals are employed by PBI, we assume all of the associated employment costs. These cost savings go directly to your bottom line.
Marketing Synergies
By reaching our loyal customer base, that has been built over 40 years, PBI creates marketing synergies through the use of PBI Magazine, Social Media and email campaigns.
What Our Clients are saying:
In my 25 years with Four Seasons I have had the good fortune to have worked with Peter Burwash International from day one. Having experienced 11 outstanding PBI tennis professionals around the world, I find that they mirror the values that Four Seasons has, and offer exceptional service to our clients. It is rare to see a guest get away with just one lesson, such is the experience that PBI offers. To be able to work with a company that demonstrates such consistency in their game is truly a credit to its founder, Peter Burwash. I have nothing but confidence and trust in PBI and we are delighted to have them as part of our team.
- Andrew Harrison, General Manager
My experience with Peter Burwash International up and down the ladder has been nothing but inspiring as to what a great company can really accomplish..... We could not be more pleased with the performance of (the PBI Professional)... He has revitalized our tennis program with more potential for future participation.
- Rick Brunette, Vice President & General Manager
Our sincere congratulations to Peter and all the associates of PBI for their consistent delivery of a quality tennis experience for everyone they have come into contact with. The accolades regarding Peter are much deserved for his contribution to the World Wide Tennis industry. The contribution he has made to so many lives in the tennis industry is unprecedented. We are pleased to be associated with your organization.
- John Evans, General Manager
Our tennis program and the cooperation with PBI have always played a major role in the success of Bio-Hotel Stanglwirt. Over all these many years your team of tennis professionals have always lived up to the high standards of PBI and Stanglwirt by their unique personalities, their incomparable customer service and their strong commitment to excellence.
- Balthasar Hauser, Owner