Tennis Management & Consulting

For over 40 years PBI has managed the tennis operations at many of the top hotels, resorts and clubs around the world. The success of PBI as a tennis management company can be attributed to our focus on providing quality programs and professionals and an unrelenting passion for customer service. The business of tennis relies on the delivery of quality programs and personalized service. PBI separates itself from other tennis management companies and individuals in the tennis industry through our hiring, training and continuing education programs.

“I can categorically state, and without equivocation, that PBI is the best run tennis management company in the world. If you select PBI to run your tennis operation, you can be most confident that the tennis portion of the facility would be in very good hands. Because of their focus on customer service, treating people with honesty and integrity, doing what is right for their clients, hard work and dedication, PBI embodies all of the values that you would want in a corporate partner for a first class venture.”
- John Embree, CEO / Executive Director, USPTA (United States Professional Tennis Association)

What We Do
Client Results

Performance Improvement

PBI's goal is to improve the overall performance of the tennis operations of our partner locations. Not only are PBI professionals trained in customer service and tennis programming, they are trained in understanding and tracking financial performance. In addition, through the use of continuing education and our annual conference, PBI pros are able to share ideas for growth performance with their peers, and bring those ideas to our client's programs.

Tailored Solutions

PBI professionals are trained to become part of the management team of the resort or club. In this way we help ensure that the programs that are implemented are specifically tailored for each location.

A Global Network

Our global network of resorts and clubs opens up a world of tennis opportunities when you travel. Our network also allows us to address seasonal staffing requirements.

Highly Trained Staff and Guaranteed Quality

Each and every PBI professional goes through 450 hours of training. We have the most experienced professionals in the industry with over 25% of our staff working for the company for more 20 years. PBI guarantees the quality of its professionals. If a professional is unsuitable for the position, PBI will assign another professional.

Employment cost control

Because the professionals are employed by PBI, we assume all of the associated employment costs. These cost savings go directly to your bottom line.

Marketing Synergies

By reaching our loyal customer base, that has been built over 40 years, PBI creates marketing synergies through the use of PBI Magazine, Social Media and email campaigns.

Caneel Bay Resort

“Our tennis program has never been better at Caneel Bay. The PBI professionals are working really hard to make it happen every day. I believe I have the best team of pros in the Caribbean. In fact, I have the best team of pros anywhere in the world!”

Nikolay Hotze, General Manager, Caneel Bay Resort

Bio-Hotel Stanglwirt, Austria

“Our tennis program and the cooperation with PBI have always played a major role in the success of Bio-Hotel Stanglwirt. Over all these many years your team of tennis professionals have always lived up to the high standards of PBI and Stanglwirt by their unique personalities, their incomparable customer service and their strong commitment to excellence.”

Balthasar Hauser, Owner, Bio-Hotel Stanglwirt

The American Club Singapore

"Working with PBI has been a real honor….. The PBI tennis director brings good energy and enthusiasm to his new role. His humility and strong interpersonal skills have endeared members and colleagues to him. He is often at the fore front of tennis events, mingling and interacting with members to build relationships, which is the cornerstone of the Club business. He has shown great commitment to his role by juggling the member relations aspects with the management and administration of the program, by putting in 12-hour days fairly frequently.

Under PBI's leadership, the tennis program has made significant strides forward and marked the following milestones:

1. Enjoyed the highest % of usage by the membership in the last six years.
2. Achieved a record high in revenue in March 2015; +20% to the previous year.
3. Closed the financial year with 16.4% more revenue than prior year

The PBI tennis director and his team have implemented creative ways to encourage participation and interest within the program. Last fiscal year, the tennis program at The Club enjoyed growth in Group Coaching by 5.3%; Private Coaching by 12.2%; Socials by 86.2% and Cardio Coaching by 170%. There are now an average of 1,066 participants in our program each week, +17.7% to prior year.

These record achievements in the last fiscal year were the result of great synergy within the PBI tennis team and outstanding dedication and perseverance by the whole team."

Su-ann Khor, Director of Club Services, The American Club Singapore

Naples Grande Beach Resort, Naples, Florida

"The PBI tennis director implemented a kids program, seeks out new memberships, reaches out to the community and always thinks of ways to grow and improve the overall tennis program. He scores off the chart in all areas; communication skills, professionalism, genuineness, drive for continual improvement, business acumen. He is very well liked and respected. We are thrilled to have him as part of our team."

General Manager
Naples Grande Beach Resort, Naples, Florida

Palm Island Resort

"My experience with Peter Burwash International up and down the ladder has been nothing but inspiring as to what a great company can really accomplish..... We could not be more pleased with the performance of (the PBI Professional)... He has revitalized our tennis program with more potential for future participation."

Rick Brunette, Vice President & General Manager

Silverado Resort & Spa

"Our sincere congratulations to Peter and all the associates of PBI for their consistent delivery of a quality tennis experience for everyone they have come into contact with. The accolades regarding Peter are much deserved for his contribution to the World Wide Tennis industry. The contribution he has made to so many lives in the tennis industry is unprecedented. We are pleased to be associated with your organization."

John Evans, General Manager, Silverado Resort

How can we help you?

To discuss how our team can help your business achieve true results, please Contact us